eWin Soft & Trade offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor).
We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service
Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.
Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

eWin Soft & Trade inbound voice based service offering includes:

Customer Service

• Application / Claims processing
• Subscription services
• Feedback collection for products / service / campaign etc
• Polling / Media analysis.
• Effective up-selling and cross-selling to existing customers during call
  
  Pre-sales, Post-sales & Order fulfillment
• Product enquiries
• Order taking
• Sales processing
• Up-selling and Cross-selling
• Documentations & payment queries
• Post-sales product support
  
  Technical Support / Help desk
• Troubleshooting for products and services
• Complaint registrations
• Guiding customers in collecting information
  
  Inquiry Service
• Product / Service information requests
• Dealer locator service
• ATM / POS locator service, etc.
  
  Billing Information
• Queries about account balance
• Payment information
• Changes in personal information, etc.
  
  Enrollment services
• Welcome calls, registration and enrollment for campaign and events etc.
  
  Outbound Voice based Service
  

  eWin Soft & Trade enjoys a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage several varied outbound call center operations. Some possible projects and programs for Outbound Voice Services are mentioned below :

• Product upgrades
• Coordinating repair or replacements
• Setting up appointment for Sales Call
  
  Credit Management
• Credit authorization
• Credit verifications
• Collections
  
  Verification services
• 3rd party verifications service
• Insurance verifications
• Employment verifications
  
  Market research
• Market Survey research
• Opinion polls, etc
  
  Loyalty programs
• Welcome calls` to new customers
• Post sales follow-up calls.