With the explosion of companies show-casing their products and services for on the Internet, there are now several ways in which a Customer Contact Center can assist the web visitors with LIVE customer service.

When a web visitor seeks assistance, a reactive text chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support executive could also trigger a proactive chat session with the web visitor. Power tools like Page Pushing and Web Linking helps the customer support executive to deliver precise solutions to the web visitors, with a reactive or proactive mode of collaboration.

eWin Soft & Trade Internet chat service offers you a number of advantages due to the immediacy of the interaction and the ability of well-trained agents to react to individual circumstances. When customers are interacting with your website they can be offered the option to communicate with a live-agent via text chat. Ramshyam offers chat support services to augment your web site and strengthen your web based customer interaction.

Customer support executives can help

• Web visitors locate the desired product or service information within your website
• Understand the visitors requirements and quickly suggest the available options.
• Suggest complementing products and services to those already ordered.
• Finish a customers incomplete order
• Assist in completing credit card transactions
• Provide a reliable source of first-hand information of your products and services.
  
  The advantages of web enabled customer interaction:
• Our support executives assist customers from any location, at any time.
• Real time Customer interaction, similar to traditional modes of communications.
• Possible to interactively display additional information via "pushing" of web pages.
• Dramatically transform the customer experience and shorten the selling process
• Opportunity for extensive cross selling based on customer queries.
• Customers get instant response and need not wait for your email responses.
• Real-time chat provides a human alternative to an otherwise mechanized e-world.
• Converts visitors into buyers. Human interaction speeds up purchases decisions.
• Proactively prevents your customers from abandoning their shopping carts
• Provides you with invaluable up-selling and cross-selling opportunities
  
  Internet Chat support is ideal for:
  
  Business Acquisition Services
• Prospecting
• Campaign management
• Lead generation and fulfillment
  
  Customer Relationship
• Website navigation
• Event registration and other services
• Polling and opinion services
• Pre, post sales enquiry processing
  
  Help Desk Management
• Trouble shooting
• Complaint registration
• Technical Support